We offer a range of delivery options, which are listed on the order page. All UK caviar orders are sent out on a next day basis, excluding Sundays and Bank Holidays, on a fully trackable service. We need your order by 2.00pm if we are to deliver the following day. Your order will be packed with ice and delivered in an insulated box to ensure that it arrives with you in perfect condition.
Deliveries to the far north and south west of Scotland can take an additional day as Parcel Force transfer the delivery to Royal Mail. We will try to notify you if your order falls into this category.
Deliveries to the Scottish Islands can take as long as 4 days (Orkney & Shetland) so please bear this in mind when considering an order.
For specialist delivery options, such as same day delivery or within the hour in central London, please phone the office.
However hard we try, things can go wrong with a delivery. This will result from things beyond our control, such as van breakdowns, severe weather or road closures. In the event of non arrival, please contact the Home Deliveries team on 0845 606 8868 as soon as possible. We will do whatever we can to get your parcel delivered, but our success will rely on an early warning. Having been doing this for over 12 years, we do know our way around the systems.
For more information on our Delivery Policy & Schedules, please visit the Delivery Details page.